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Jaspersoft emails with SSO links do not work to open the report directly (SAAS)

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Article ID: 210225

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Using reports with SSO you cannot open the report directly in a SaaS environment. See the steps below. 

  1. Copy/paste the link from the report into the browser tab.
  2. Authenticate.
    Results: It sends you to the overview/homepage.
  3. Paste the link a second time so it can be compared with an 'active session' in addition to this first login. This works.

Environment

Environment : SAAS

Component : CLARITY JASPERSOFT

Resolution

Contact Broadcom support for assistance