Jaspersoft emails with SSO links do not work to open the report directly (SAAS)

Products

• Clarity PPM SaaS

Issue/Introduction

Using reports with SSO you cannot open the report directly in a SaaS environment. See the steps below. 

1. Copy/paste the link from the report into the browser tab.
2. Authenticate.
   Results: It sends you to the overview/homepage.
3. Paste the link a second time so it can be compared with an 'active session' in addition to this first login. This works.

Environment

Environment : SAAS

Component : CLARITY JASPERSOFT

Resolution

Contact Broadcom support for assistance