Blank pages for one user when opening Modern UX/link in Clarity

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Article ID: 210220

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS STARTER PACK-CLARITY PPM

Issue/Introduction

User is attempting to navigate to MUX Timesheets from Classic.  A new tab opens, but the page is blank.  It is not blank for other users as it opens into Modern UX. 

Why would one user get this display and others not?  

 

Environment

Release : Any

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution

This is most likely due to browser cache.

 

You have the following options if you would like to avoid this from happening frequently.

FREQUENT CACHE ISSUES

  1. Advise the users as first step when they face a problem to clear their browser cache
  2. Ask them to clear cache periodically at least once per week
  3. It can be automatically set to clear cache at the end of the day when they close their browser. This is for Chrome:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en#zippy=%2Cdelete-cookies-after-you-close-chrome

Section Delete cookies after you close Chrome