After reconfiguring the dashboard, licensing error on dashboard and some services fail to start

Products

• Rally On-Premise

Issue/Introduction

The dashboard displays the following error in the upper right tile:

1 error occurred: * Service licensing failed with error: task: non-zero exit (1)

 

The Cluster tab shows the alm service in an orange starting state and the licensing service in a red failed state:

Environment

Release : 2.0+

Component : API FOR AGILE CENTRAL

Cause

This can be caused in some situations when reconfiguring LDAP and the LDAP Bind Username DN value is stored in a hidden JDBC user field

Resolution

SSH into services VM

Run the following commands:

$ replicatedctl app-config set jdbc_user --value ""
$ replicatedctl app apply-config -a