Knowledge Store Document Date and Time

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Article ID: 210193

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

If a document attached to the Clarity Knowledge Store contains versioning, its version has got a Date and Time.

When you search for the same in the Knowledge Store, the document shows a Date and Time. What does govern the Date and Time field?

Navigate to the Knowledge Store:


 
Check the versioning of the documents:
Select a document > Actions > Versions


 
Perform a Search:


 
Look at the results:


 
The latest version Date/Time is 3/10/21 8.13 PM. The search returns the 1st version 

Expected results: The latest version of the document to be display
Actual results: The first version displays.

Cause

The Date/Time that the Knowledge Store displays for the Document is related to when it got its status updated

Resolution

Back at the Knowledge Store list:
Select the document > Actions > Properties > Change the Status


 
Perform the Search again 

 

Attachments