itechpoz failed to start

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Article ID: 210152

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

After upgrading the EEM, the dxserver failed to start. Noticed the following errors in itechpoz_trace.log:


? [64] 20210308.085243.259 ERROR : Syntax Error: Line 1 in /opt/CA/SharedComponents/CADirectory/dxserver/config/knowledge/itechpoz.dxc near 'dsp-idle-time'
Expected keyword: 'anonymous', 'clear-password' or 'ssl-auth'
* [64] 20210308.085243.267 DSA_E1280 Error in initialization files
* [64] 20210308.085243.267 DSA_I1240 DSA shutting down

Cause

The itechpoz.dxc file has below line which ends with an extra character ",":
auth-levels  = anonymous, clear-password,

Environment

Release : 12

Component : WORKLOAD CONTROL CENTER

Resolution

  1. Remove the extra character "," at the end of the below line in itechpoz.dxc file:
    auth-levels  = anonymous, clear-password,
  2. Save the file and start the dxserver:
    dxserver start all