Unable to create new EDM profile, error 'Unexpected error occurred while processing action' in the localhost logs

book

Article ID: 210098

calendar_today

Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

When trying to create a new Exact Document Matching profile a red banner is displayed stating that an unexpected error occurred and the following error is in the localhost (manager) logs:

SEVERE [com.vontu.manager] [/EditDataSource] 
Cause:
java.lang.NullPointerExceptionjava.lang.NullPointerException
 at com.vontu.manager.policy.template.CustomTemplatesReader.getCustomTemplateGroup(CustomTemplatesReader.java:82)
 at com.vontu.manager.policy.template.CustomTemplatesReader.getGroups(CustomTemplatesReader.java:61)
 at com.vontu.manager.policy.template.Templates.getTemplatesByGroup(Templates.java:40)
 at com.vontu.manager.policy.template.Templates.getAllPolicyTemplates(Templates.java:84)
 at com.vontu.manager.admin.sdp.generator.InfoSourceGenerator.getPolicyTemplatesRequiredForDataSource(InfoSourceGenerator.java:146)
 at com.vontu.manager.admin.sdp.generator.InfoSourceGenerator.generateContentObjects(InfoSourceGenerator.java:124)
 at com.vontu.manager.ui.generator.ContainerObjectGenerator.generate(ContainerObjectGenerator.java:87)
 at com.vontu.manager.struts.BusinessObjectTransformer.generateBusinessObjects(BusinessObjectTransformer.java:265)
 at com.vontu.manager.struts.BusinessObjectTransformer.transform(BusinessObjectTransformer.java:228)
 at com.vontu.manager.struts.XSLTAction.execute(XSLTAction.java:175)
 

Cause

This error occurs when the DLP service account user, typically "SymantecDLP" or "Protect", does not have full control to the templates subdirectory, typically located at:

C:\Program Files\Symantec\DataLossPrevention\EnforceServer\<ver>\Protect\config\templates

 
 
 

Environment

DLP 15.x

Resolution

Grant the DLP service user full control to the templates subdirectory located at:

C:\Program Files\Symantec\DataLossPrevention\EnforceServer\<ver>\Protect\config\templates