CABI 7.1.1 controlled release for Windows fails to install on Windows 2016

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Article ID: 210094

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

The controlled CABI 7.1.1 Release for Windows fails to install on Windows 2016. The installation runs fine on Windows 2012. On Windows 2016 the installer hangs at 6% copying Postgresql 

The last entry in the install log shows:

 

 

 

2021-03-09 09:09:03 INFO  ComponentInstall.componentInstall():144 - Component install method  checking operating system started
2021-03-09 09:09:03 INFO  ComponentInstall.componentInstall():146 - Component install method  checking operating system completed operating System is linux: false
2021-03-09 09:09:06 DEBUG UnzipComponent.unzipComponent():84 - Unzipping the component returned with value false
2021-03-09 09:09:06 DEBUG ComponentInstall.setAPIMessagePropertiesPath():344 - Message Properties path: C:\cabi7\UniCABI\ca_install\GUI_Install\Windows\Disk1\InstData\VM\../../../../../..\ca_install\bundles/message_api_en.properties
2021-03-09 09:09:06 DEBUG ReadProperties.readProperties():64 - Property Value: creating folder
2021-03-09 09:09:06 DEBUG ComponentInstall.createFolder():321 - Destination Folder path in createFolder(): C:\Program Files\CA\SC\CA Business Intelligence
2021-03-09 09:09:06 DEBUG ComponentInstall.createFolder():324 - Creating installation folder returned with value:false
2021-03-09 09:09:06 DEBUG ReadProperties.readProperties():64 - Property Value: copying postgresql database

 

then nothing happens. 

Cause

windows Defender or other Anti-Virus may prevent copying all the image files to the disk.

Environment

Release : 20.3

Component : UIM - CABI

Resolution

Check if the is any Anti Virus Running, or if Windows Defender is enabled in Windows.  After disabling the Windows defender the install should run fine.