Cabi report scheduler cannot send the email for UIM reports due to authentication errors

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Article ID: 210058

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

CABI report scheduler not sending reports 

Configured  js.quartz.properties as below

Can see below errors in jasperserver logs 

Can telnet to the smtp server using FQDN and IP with required port from cabi server

Still not receiving an email from report scheduler.

 

Environment

Release : 20.3

Component : UIM - CABI

Bundled cabi

Resolution

Observed authentication error messages in messages window in CABI for scheduled reports failing to execute

This smtp server does not need any authentication

Authentication was enabled in  "applicationContext-report-scheduling.xml" 

Take backup of this file in some other folder 

Change 

\Nimsoft\probes\service\wasp\webapps\cabijs\WEB-INF\ applicationContext-report-scheduling.xml

   

     Change from “true “to “false” for the below key

               <prop key="mail.smtp.auth">false</prop>


Restart the cabi robot and check again once wasp and cabi probes are active  

Note:In use case authentication is required for CABI server and username /password is specified in js.quartz.properties need to use the keyword true for key "mail.smtp.auth"

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