Modern UX: New Users Are Not Able to Create Timesheets

book

Article ID: 210055

calendar_today

Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

New users created and added to project teams are not able to create timesheets.
When clicking on the button(Create Timesheet), there is no action launched.

The users are Open for Time entry, Track Mode is PPM, they have the necessary rights.
The project is Open for Time Entry, its tasks are open for time entry, and the users are open for time entry on the project.


Cause

Upon reviewing and comparing the browser developer tools and Clarity action traces, the issue is with the CMN_UI_PERSONALIZATIONS table.

Environment

Release : 15.9

Component : CA PPM TIME MANAGEMENT

Resolution

Contact the Support group for the instructions/sql statement to correct the issue.

1. Make a backup of CMN_UI_PERSONALIZATIONS
2. Run approved update statement.

 

Attachments