Unable to query fan status on SMG following update to 10.7

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Article ID: 210054

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Following the update of Messaging Gateway (SMG) to 10.7, SNMP queries for the hardware fan redundancy status OID return a "Redundancy unknown" status:

snmpwalk -c xxxx -v 2c x.x.x.x -Ci .1.3.6.1.4.1.393.200.130.2.1.2
SNMPv2-SMI::enterprises.393.200.130.2.1.2 = No Such Instance currently 
exists at this OID
SNMPv2-SMI::enterprises.393.200.130.2.1.2.1 = INTEGER: 3
SNMPv2-SMI::enterprises.393.200.130.2.1.2.2 = INTEGER: 3

======================================
Name: fanRedundancy 
OID: .1.3.6.1.4.1.393.200.130.2.1.2.2 
MIB: SYMANTEC-EMAIL-SECURITY 
Syntax: INTEGER {fullyRedundant(1), redundancyLost(2), redundancyUnknown(3) 
} 
Description: Redundancy status of the appliance fans.
Name: powerSupplyRedundancy 
OID: .1.3.6.1.4.1.393.200.130.2.1.2.1 
MIB: SYMANTEC-EMAIL-SECURITY 
Syntax: INTEGER {fullyRedundant(1), redundancyLost(2), redundancyUnknown(3)} 
Description: Redundancy status of the appliance power supplies.

Cause

This issue was introduced with the update to snmpd for Messaging Gateway on some hardware platforms.

Environment

Release : 10.7

Component : snmpd

Resolution

This issue will be addressed with the next product release.