CA APM connector failed

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Article ID: 210039

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

APM connector unable to initialized properly.

APM_Connector.log shows the following errors:

2020-12-03 16:46:28,604 INFO  [CA:[email protected]] connector.ApmConnector - EM web Server connecting via: http. 
2020-12-03 16:46:50,110 ERROR  [CA:[email protected]] connector.ApmConnector - APM Connector Initialize failed: ; nested exception is: 
 java.net.ConnectException: Connection timed out: connect. 
2020-12-03 16:46:50,110 ERROR  [CA:[email protected]] connector.ApmConnector - Check that the APM EM is running and that the credentials are valid. 

 

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

APM 10.7

APM Connector 3.6.1.4

Resolution

The APM Connector is setup to connect to APM EM using port 8081

There's a firewall between the APM EM and APM Connector server.

We test the connection by using 

telnet <hostname> 8081 and got a connection failed message.

Customer needs to open the port between the APM Connector server and APM EM.