You have performed an endpoint search or performed a remediation action. The status_code shows "Started", but the status doesn't change.
This action can occur if the endpoint's operating system was restarted after the search or remediation command was issued in Symantec EDR.
macOS endpoints running SEP 14.3 RU1 MP1 and later on macOS 10.15 or 11.
Perform the action again.