SOI-UIM integration - Error 401 and 500

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Article ID: 210025

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Updated On:

Products

DX Infrastructure Management CA Unified Infrastructure Management for z Systems CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

We have some problems on SOI-UIM integration since UIM was upgraded to 20.3 version. Cannot connect to REST and 401 and 500 errors are displayed.

Cause

- In the wasp.cfg for webservices_rest webapp, unpack_war was set to false for some reason. By default unpack_war is set to 'true' for webservices_rest so once it was set the proper value, true, the issue was resolved.

Environment

Release: UIM v20.3

Component : UIM OPERATOR CONSOLE

Service Operations Insight (SOI) 4.2 with SO15850

Resolution

The SOI UIM connector 3.9.2.1 only mentions that it supports UIM 20.1.

UIM Connector version 3.9.2.1 is not compatible with UIM 20.3.

UIM Connector version 3.9.3 is now GA and supports CA Unified Infrastructure Management (UIM)  20.3

*NOTE* - UIM Connector version 3.9.3 is backwards compatible with all previously supported GA versions of UIM.

- Also make sure you're running webservices_rest v20.30.

By default in the wasp.cfg, unpack_war is set to 'true' for webservices_rest so once it was set the proper value, true, the issue was resolved.

 

Additional Information

Download the connector from here:

https://support.broadcom.com/external/content/release-announcements/CA-Service-Operations-Insight-Connectors/6482

Please review the Release notes:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight-connectors/connectors/ca-unified-infrastructure-management-uim-connector-3-9-1/Release-Notes-for-CA-UIM-Connector-3_9_3.html