[CAUAJM_E_112125] CA EEM server(s) "caeem.company.com" configured for AutoSys are unreachable during autosys install

Products

• CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

Customer finished up Primary server install against caeem.company.com,  but shadow server's install does not let the customer go through to next step after providing EEM credentials.

Below error shows up

 2021-03-04 16:11:29,251 [main] DEBUG com.ca.wla.ae.installer.util.HostUtils - Address reachability check failed  [host={ caeem.company.com}, timeout={1000}]
 2021-03-04 16:11:29,251 [main] ERROR com.ca.wla.ae.installer.logger.LogHelper - [CAUAJM_E_112125] CA EEM server(s) "caeem.company.com" configured for AutoSys are unreachable.
 2021-03-04 16:11:29,251 [main] DEBUG com.ca.wla.ae.installer.logger.LogHelper - Setting the result variables:$AE_SEC_PRE_VALIDATE_RETURN_STATUS$ to:E_AE_EEMServers_Not_Reachable :$AE_SEC_PRE_VALIDATE_RETURN_MSG$ to:[CAUAJM_E_112125] CA EEM server(s) "caeem.company.com" configured for AutoSys are unreachable.

 

port 5250 between Autosys and EEM is open.

Environment

Release : 12.0

Component :

Cause

ICMP ping was disabled between autosys server and EEM servers in question

Resolution

ICMP ping was disabled from Autosys servers to EEM server.   Windows Firewall was blocking it.

To get around this, create a rule to allow ICMP ping between the nodes above and restart the install