After Upgrade from 20.2.3 to 20.2.7 the following services won't start:
CA NFA Odata Service
CA NFA RibSource
CA Performance Center SSO
In the SSO wrapper log the following lines appear 5 times before the service stops itself:
STATUS | wrapper | 2021/03/04 10:05:19 | Launching a JVM...
INFO | jvm 1 | 2021/03/04 10:05:19 | Error occurred during initialization of VM
INFO | jvm 1 | 2021/03/04 10:05:19 | java/lang/NoClassDefFoundError: java/lang/Object
ERROR | wrapper | 2021/03/04 10:05:19 | JVM exited while loading the application.
During the upgrade, many directories are updated. In this case, the JRE and Portal folders in the NFA root directory were not updated.
Possibly due to permissions issues or not running the installer as an administrator
Release : 20.2
Component : NQRPTA - REPORTERANALYZER
Contact support for assistance.
We will need to assess the folders for what is missing and then manually copy folders over from a lab environment.