Odata, Ribsource, and SSO service will not start after 10.0.6 Upgrade

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Article ID: 209999

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Hi,

After Upgrade from 20.2.3 to 20.2.7 the following services won't start:

CA NFA Odata Service

CA NFA RibSource

CA Performance Center SSO

 

In the SSO wrapper log the following lines appear 5 times before the service stops itself:

STATUS | wrapper  | 2021/03/04 10:05:19 | Launching a JVM...
INFO   | jvm 1    | 2021/03/04 10:05:19 | Error occurred during initialization of VM
INFO   | jvm 1    | 2021/03/04 10:05:19 | java/lang/NoClassDefFoundError: java/lang/Object
ERROR  | wrapper  | 2021/03/04 10:05:19 | JVM exited while loading the application.

 

Cause

During the upgrade, many directories are updated. In this case, the JRE and Portal folders in the NFA root directory were not updated.

Possibly due to permissions issues or not running the installer as an administrator

Environment

Release : 20.2

Component : NQRPTA - REPORTERANALYZER

Resolution

Contact support for assistance.

We will need to assess the folders for what is missing and then manually copy folders over from a lab environment.