ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Unable to attach files with accents or Japanese name - error "virus was detected"


Article ID: 209985


Updated On:


Clarity PPM SaaS Clarity PPM On Premise


Error loading files with an accent or Japanese file name. The action errors out.  It happens in the attachment attribute fields, collaboration (documents) and Knowledge Base Store. It happens with multiple file types including emails and documents. Clarity is refusing the attachment appending documents.


  1. Create a new attribute with Data Type "Attachment" and add it to a View.
  2. Click on 'Choose a file' button and select a file with Japanese file name.
  3. Click on 'Save' button.

Expected Results:  The file is uploaded.
Actual Results:  "ERROR The following file(s) were not uploaded, because a virus was detected: (file name)

Or you may see: No se han cargado los archivos siguientes porque se ha detactado un virus.


This is caused by DE59786


Clarity GCP 15.9.0, 15.9.1


This is fixed in 15.9.2

Workaround: Rename the Japanese file name with English name / Remove the accent in document names.