Error loading files with an accent or Japanese file name. The action errors out. It happens in the attachment attribute fields, collaboration (documents) and Knowledge Base Store. It happens with multiple file types including emails and documents. Clarity is refusing the attachment appending documents.
Expected Results: The file is uploaded.
Actual Results: "ERROR The following file(s) were not uploaded, because a virus was detected: (file name)
Or you may see: No se han cargado los archivos siguientes porque se ha detactado un virus.
This is caused by DE59786
Clarity GCP 15.9.0, 15.9.1
Workaround: Rename the Japanese file name with English name / Remove the accent in document names.