Captcha not validating on Forgoten Password Task

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Article ID: 209970

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Updated On:

Products

CA Identity Suite CA Identity Manager

Issue/Introduction

After developing the task to reset the forgotten password via Email OTP we have decided to implement reCaptcha on the initial screen where the user normally inserts her User ID (Forgotten Password Identify Email OTP).

However after user entered the necessary info (for example, User ID and Email), the user is able to proceed to the verification screen without fulfilling the reCaptcha field verification.

Is this an expected behavior of the product or is it a bug? Can this be fixed?

 

Environment

Release : 14.3

Component : CA Identity Manager

Resolution

The behavior observed is expected and working as per the product design.
From https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-3/configuring/user-console-design/configuring-profile-tabs-and-screens/additional-components-in-a-profile-screen/add-captcha-field.html

"To minimize brute force attacks, you can include Captcha in the profile screen of the Identity Manager user console. "

The identification screen we use during the public task is of a search screen by nature. It is the reason why reCaptcha is not enforced - this search screen is just for searching for the values entered (ie user ID / email address etc) to identify the user. Search screens do not evaluate any screen attributes / fields.

Screen validations might work better with either JavaScript or BLTH, since these are evaluated on UI context level.