How to check current number of Symantec VIP licenses and usage

Products

• VIP Service

Issue/Introduction

How to check current number of Symantec VIP licenses and usage

Resolution

Log into VIP Manager (https://manager.vip.symantec.com/). On the Account tab, the Account Usage section displays the following license information about the account:

Total Users	3,000 (Licensed)  ← Total number of users licensed to the account. 4,500 (Total)  ← Total number of all users registered to the account under the 'Users' tab. 3,500 (Active)  ← Total number of active users (performed any VIP operation or transaction) within the last 12-months.
Total SMS Credits	1,200,000 (Licensed)  ← The total number of SMS credits available to the account. 1,000 (currently used)  ← The total number of used SMS credits.
Total Voice Credits	300,000 (Licensed)  ← The total number of Voice credits licensed to the account. 1000 (currently used)  ← The total number of used Voice credits.

The total number of Active users is used to determine license quantities during a renewal. In this example, 3,500 users are actively consuming a VIP license. 

Actual usage for VIP accounts and VIP child accounts licensed for credential-use only is determined using Credential Reports on the VIP Manager Reports tab. The message 'Active credentials count is not available at this time.' is expected. Credential usage will be available in a future release of VIP Manager. 

Total Credentials	500 (Licensed)
	0 (Total)
	Active credentials count is not available at this time.