Client copy taking longer time while processing RH Records .

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Client copy taking longer time while processing RH Records . Copy of RH Records processing since 7 hours. 

Resolution

Verify UCYBCLICPY_LOGG and see if there are any errors while client copy is still in progress . Wait for the process to complete if there is a information in log showing 
current time stamp of reading records . Open a issue with support if there are any errors. 

Time taken  may be due to RH Record will have one of more RT records as RH is for Report Header ( Information related to report generated ) and RT is for Report Table ( Details of reports in one or more 8K Records). The log will show how many records its processing .