When an attempt was made to start a newly installed CA WA Desktop client, it gave an error. The error might be like following:
------ An error has occurred. See the log file C:\Users\N0176752\.eclipse\1330931048\configuration\13620975454560.log. ------ The log file will have errors similar to the following: !ENTRY org.eclipse.equinox.p2.engine 4 4 2013-02-28 16:24:02.838 !MESSAGE An error occurred while installing the items !SUBENTRY 1 org.eclipse.equinox.p2.engine 4 0 2013-02-28 16:24:02.838 !MESSAGE session context was:(profile=SDKProfile, phase=org.eclipse.equinox.internal.p2.engine.phases.Install, operand=null --> [R]com.ibm.icu.source 4.2.1.v20100412, action=org.eclipse.equinox.internal.p2.touchpoint.eclipse.actions.AddSourceBun dleAction). !SUBENTRY 1 org.eclipse.equinox.p2.touchpoint.eclipse 4 0 2013-02-28 16:24:02.838 !MESSAGE The artifact file for osgi.bundle,com.ibm.icu.source,4.2.1.v20100412 was not found. !ENTRY org.eclipse.osgi 4 0 2013-02-28 16:24:02.962 !MESSAGE Application error !STACK 1 java.lang.RuntimeException: No application id has been found. ------
The first start of the Desktop Client must be done by an Administrator or a user that has an Administrator privileges.
If a user does not have the Administrator rights on the Windows system, then he/she must ask an Admin to start the client with 'Run as' command.
The administrator could right click on the Desktop Client launch icon and select "Run as Administrator" - the Desktop Client will start normally. After the initial start up as an Administrator, the users can start client without the Administrator rights.