Control Compliance Suite (CCS) How to collect messages from a job

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Article ID: 209898

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Updated On:

Products

Control Compliance Suite Standards Server Control Compliance Suite Control Compliance Suite Windows Control Compliance Suite Unix

Issue/Introduction

Assets are failing to collect data, and you are requested to export the messages from the job.

Resolution

In the CCS Console, please navigate to the Jobs Workspace. Find the job in question and click on the job name.
Once the job is opened on the left select Messages. Click the little button to open the messages in a new window.

Click the column chooser button, and select the 4 addition items that are not already checked.

Then click on the Export button and export the messages, either to Excel or a CSV file.

Once you have the exported file, please upload it to the case that is open with support.

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