Cisco IOS Devices displaying incorrect Serial_Number value in Spectrum

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Article ID: 209883

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Updated On:

Products

CA Spectrum

Issue/Introduction

Cisco IOS Devices displaying incorrect Serial_Number value in Spectrum.

Cause

Cisco IOS v16.3.5 the chassid value is populated with incorrect value (hostname instead of serial#)

Environment

Release : 10.4.x+

Component : Spectrum Core / SpectroSERVER

Resolution

Upgrade Devices running Cisco IOS from 16.3.5 to 16.3.5b+ 

If the above is not possible craft a global collection(s) for the problem devices and use policy manager to map the DeviceSeriaAttr value to an attribute that provides the expected data on these devices.

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