SOLVE/NeMaster Abends with S0C9 after implementing MT_ZIIP_MODE

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Article ID: 209854

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Updated On:

Products

CA SOLVE CA NetMaster File Transfer Management CA NetMaster Network Automation CA NetMaster Network Management for SNA CA NetMaster Network Management for TCP/IP CA SOLVE:Operations Automation CA SOLVE: Access Session Management CA SOLVE:FTS

Issue/Introduction

Trying to implement MT_ZIIP_MODE setting where the manual says we have to specify PROCVIEW CORE in LOAD00 however when we do this and IPL the system Two SOLVE/NetMaster regions failed with an S0C9. Solve/NetMaster actually managed to start everything else and only then crashed.

The only error in the Syslog is :

IEE995I INVALID CONFIG COMMAND ISSUED WITH PROCVIEW CORE

Only option was to just to go back to PROCVIEW CPU. As this is the default we just opted to remove entirely.

Listing of S0C9 Abends in the Two SOLVE/NetMaster regions:

SOLVE/NetMaster abends with S0C9

NMFTS region is running CA NetMaster File Transfer Management r12.1...

N21303 FTS (LMP=ZI) REGISTERED

ABEND ERROR:

N01101 SOLVE ABEND S-0C9 ID=ANM4FTS JN=NMFTS DT=2021057 TM=1 N01102 SRC=AB PRD=SOLVE INTLVL=070600 SP=1212 ABC=S-0C9 N01103 ALM=NM001 ALO=00019624 ACS=NM00000M ACO=000009FC

 

NMNET region is running CA SOLVE:Operations Automation r11.9...

N21303 PRODUCT OPSOS (LMP=ZX) REGISTERED

ABEND ERROR:

N01101 SOLVE ABEND S-0C9 ID=ANM4SOP JN=SOLVEOP DT=2021057 TM=12230752 N01102 SRC=AB PRD=SOLVE INTLVL=070100 SP=110X ABC=S-0C9 N01103 ALM=NM001 ALO=00019624 ACS=NM00000M ACO=000009FC

 

 

Environment

Release : 11.9

Component : CA SOLVE:Operations Automation for z/OS

Resolution

The NMFTS region is running CA NetMaster File Transfer Management r12.1...

N21303 FTS (LMP=ZI) REGISTERED

 

ABEND ERROR:

N01101 SOLVE ABEND S-0C9 ID=ANM4FTS JN=NMFTS DT=2021057 TM=1

N01102 SRC=AB PRD=SOLVE INTLVL=070600 SP=1212 ABC=S-0C9

N01103 ALM=NM001 ALO=00019624 ACS=NM00000M ACO=000009FC

 

PLEASE NOTE: CA NetMaster 12.1 has been out of support as of December 31, 2020

 

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The NMNET region is running CA SOLVE:Operations Automation r11.9...

N21303 PRODUCT OPSOS (LMP=ZX) REGISTERED

 

ABEND ERROR:

N01101 SOLVE ABEND S-0C9 ID=ANM4SOP JN=SOLVEOP DT=2021057 TM=12230752

N01102 SRC=AB PRD=SOLVE INTLVL=070100 SP=110X ABC=S-0C9

N01103 ALM=NM001 ALO=00019624 ACS=NM00000M ACO=000009FC

 

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From the errors in the S0C9 abends, customer hit a known problem with an internal process called Minute Minder that internally calculates CPU utilization that can be used for debugging problems if necessary. With the new z13's and/or zIIPs that have SMT enabled, they are running so fast that our minute minder is tripping over itself - it cannot correctly calculate the CPU.

We had to write fixes to make the calculations more granular.

Applying these fixes will resolve your problem:

 

The PTF for SOLVE:Operations Automation r11.9 is RO80298.

Also recommend RO81480.

 

APAR #: RO80298

Product: NMS        Release: 7.6         Solution #: 237       Type:

Title: ABEND S-0C9 AT NM00000M+9FC

URL to Download:

https://support.broadcom.com/download-center/solution-detail.html?aparNo=RO80298&os=z%2FOS

 

APAR #: RO81480

Product: NMS        Release: 7.6         Solution #: 251       Type:

Title: SSI ABEND S-0C9 AT NM000F4A+B50

URL to Download:

https://support.broadcom.com/download-center/solution-detail.html?aparNo=RO81480&os=z%2FOS

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The PTF for CA NetMaster File Transfer Management r12.1 is RO61578

Also recommend RO88525

 

APAR #: RO61578,

Product: NMS        Release: 7.1         Solution #: 154       Type:

Title: ABEND S-0C9 AT NM00000M+9FC

URL to Download:

https://support.broadcom.com/download-center/solution-detail.html?aparNo=RO61578&os=z%2FOS

 

APAR #: RO88525

Product: NMS        Release: 7.1         Solution #: 287       Type:

Title: ABEND S0C9 AT NM00013C+A18 DURING INITIALIZATION

URL to Download:

https://support.broadcom.com/download-center/solution-detail.html?aparNo=RO88525&os=z%2FOS

 

PLEASE NOTE: CA NetMaster 12.1 has been out of support as of December 31, 2020.

See URL:

https://support.broadcom.com/external/content/release-announcements/CA-NetMaster-r12.1-End-of-Service-Announcement/5438

 

 

 

Once these are applied, customer can test them by multi-threading the zIIPs again.