Not able to validate server with WebServices URL under WCC

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Article ID: 209852

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

Under Workload Control Center(WCC)-->Configuration, Server Validation failed with below error when WebServices URL mentioned:
"Error: E190098 xxxxxxx (web services validation) - A connection exception was encountered: https://xxxxxx:9443/AEWS returned error java.net.SocketTimeoutException: Read timed out."

Cause

WCC server is able to communicate to Scheduler server but not able to get the response back from the Scheduler server.

Environment

Release : 12.0

Component :

Resolution

Check DNS Configuration, nslookup from Scheduler server to WCC server.

Additional Information

Please make sure WCC Server is able to communicate to Scheduler server by checking following from WCC server:

  1. nslookup <Scheduler server>
  2. telnet <Scheduler server> 9443

Now, Launch browser in WCC Server, run "https://xxxxxx:9443/AEWS/machine", specify the userID used for "Monitor ID" field when prompted. It should list all the machines details in xml format if there is no issue else would see a blank page. A blank page indicates the communication issue from Scheduler server to WCC Server.