Some Mac clients do not appear in the Clients view of Symantec Endpoint Protection Manager

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Article ID: 209835

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Some Mac clients do not appear from the Clients view of Symantec Endpoint Protection Manager (SEPM) console, but you can find them with via search or by in reports or logs. 

Cause

If you are filtering the SEPM Clients view by operating system type—even if you have included "Show Mac"—macOS 11 "Big Sur" clients will be hidden.

Environment

Release : 14.3 RU1

Resolution

Symantec is aware of this issue and will update this document as new information becomes available.

You can work around the issue by viewing the SEPM Client list unfiltered.