Symantec Control Compliance Suite (CCS) Application Server and Managers not getting scanned Failed to update one or more files

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Article ID: 209824

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Updated On:

Products

Control Compliance Suite Standards Server Control Compliance Suite Control Compliance Suite Windows Control Compliance Suite Unix

Issue/Introduction

We are not able to scan CCS Application server and CCS Managers for compliance scan in CCS itself.

We are getting error "Error received from Agent: Failed to update one or more files".

We are using CCS on 12.5 version with latest SCU on 2019 OS.

 

Cause

The SCU/ACU is not installed on the local agent. When installing a CCS Manager the content does not get installed on the agent itself.

Resolution

Manually apply the correct SCU/CR to the agent or run an Agent Content Update (ACU) job. 

Once the content is properly installed on the agent, data collection/CER jobs should run successfully

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