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Export Button returns "Internet Explorer cannot display the webpage"

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Article ID: 20981

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Description:

In the Public Interface, when displaying a list of assets, there is an Export button in order to export the list to a csv file:

<Please see attached file for image>

Figure 1

If we click on the Export button following error occurs:

Internet Explorer cannot display the webpage

or

The page cannot be displayed because an internal server error has occurred

<Please see attached file for image>

Figure 2

Solution:

This error occurs due to missing NTFS security rights on file %windir%\temp\php-errors.log on the Asset Intelligence server.

Add Full Control NTFS rights on this file for local group Users.

<Please see attached file for image>

Figure 2

Environment

Release:
Component: UASINT

Attachments

1558717883465000020981_sktwi1f5rjvs16uq9.gif get_app
1558717881494000020981_sktwi1f5rjvs16uq8.gif get_app
1558717878802000020981_sktwi1f5rjvs16uq7.gif get_app