Receiving 403 while running a jaspersoft chart

Products

• Clarity PPM On Premise

Issue/Introduction

When the report is run multidimensional chart from Clarity URL we get 403 on web inspector and report hangs. When same report is ran directly on jasper host it works just fine. 

Environment

Release : 15.8

 

Resolution

We were getting Argument length Too long error for HTTP request header.

 

Load Balancer config was allowing 1000 as arg length. It is updated to 2000 chars and then it started working