Error reloading the Service Desk asset mapping

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Article ID: 209757

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Updated On:

Products

CA Spectrum

Issue/Introduction

Error message on the OneClick Admin Console when trying to reload the Asset/CI Mapping for service desk integration.

Error indicates syntax errors for 'constant' values.

Environment

Release : 20.2

Component : Spectrum Core / SpectroSERVER

Resolution

Customer had copied over from another system the configuration file for mappings but did not copy the XSD so the formatting in the config file had some syntax errors when trying to reload.

Copying over the XSD file resolved the issue.

XSD file formats the configuration file for use.