The management port on my appliance is no longer accessible after rebooting my appliance.

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Article ID: 209730

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Updated On:

Products

Endpoint Detection and Response - Hardware Endpoint Detection and Response

Issue/Introduction

After rebooting the 8880 appliance the management port becomes inaccessible.

Cause

The SEDR appliance is using dual inline mode and after rebooting the 8880 network interface's alias mapping is incorrect.

Environment

This only occurs on hardware appliances capable of operating in dual inline mode.

  • Dell R730 (Model 8880)
  • Dell R720 (Model 8880)

Resolution

This will be resolved in a future release of SEDR.

Please contact support for assistance in resolving this issue in a remote support session.  Remote access through iDRAC will be required.