We want to get a basic CDM report from the Reports tab in the OC console in our production environment, but it is not showing any of the expected QOS data. We also have this running on our test environment without issues, and same versions on both.
- JNDI datasource in context.xml was set to the old DB instance (before the DB migration task was performed).
Release : 20.3
Component : UIM - OPERATOR CONSOLE
Via webex with the customer and Narendra.
We observed that the datasource that CABI server is using is the older instance of SQL Server (since the migration), and it needs to be replaced with the latest database's connection string
(when compared with the data_engine info).
The customer will have to enter a change request to get this changed.
Then retest Ad Hoc reports, to see if the QOS is still missing.