How to troubleshoot "Connection to Symantec: Failed!" status after running 'status_check' from the CLI

Products

• Endpoint Detection and Response
• Endpoint Detection and Response - Hardware

Issue/Introduction

After running "status_check" from the CLI, the following "Failed!" message displays:

 

 

 

Cause

The domain name 'www.symantec.com' in not resolved or reachable. 

 

Resolution

Use 'nslookup' from CLI to help troubleshoot Proxy, Firewall, or DNS issues.

Also, 'tcp_check' can be useful to check connections.