Failed to set up CASB services in Cloud Management Portal (CMP)

Products

• CASB Audit
• CASB Advanced Threat Protection
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet IAAS
• CASB Securlet SAAS
• CASB Securlet SAAS With DLP-CDS
• Data Loss Prevention
• Data Loss Prevention Cloud Detection Service
• Data Loss Prevention Cloud Storage
• Data Loss Prevention Enforce

Issue/Introduction

CASB service shows ERROR state in CMP portal after initial configuration.

 

Resolution

If this happens open a case with Technical Support and they can assist in clearing this error.