PM - Synchronization with Jasper fails

Products

• CA Performance Management - Usage and Administration

Issue/Introduction

CAPC-CABI synchronization fails after upgrading from CABI from 6.4 release to 7.1.1.1 release even after making sure NpcConnectionUID value in CABI (in pcProperties file located in CABI install directory) matches the SourceGUID in CAPC (obtained by running the SQL query: mysql> select * from data_sources2 where ConsoleName like '%Business Intelligence%'\G;).

DMService.log shows the following exception:

INFO   | jvm 1    |  ERROR | pool-2-thread-4541       | | com.ca.im.portal.dm.productsync.DataSourcePoller                 
INFO   | jvm 1    |  | 
INFO   | jvm 1    |  | An error occurred during a sync request with data source CA Business [email protected]: additional info: enum.datasourceerror.DS_PRODUCT_ID_CHANGED.  The following stack trace shows the context of the sync request:
INFO   | jvm 1    |  | com.ca.im.portal.api.services.interfaces.datasource.DataSourceOp$Exception: enum.datasourceerror.DS_PRODUCT_ID_CHANGED

Cause

It was found out that for this particular case there was another pcProperties file located in /opt/CA/SharedComponents/CA Business Intelligence/apache-tomcat/bin directory which was causing the conflict with the Product id.

Environment

NetOps PM 3.7

CABI JasperReports 7.1.1.1

Resolution

In order to resolve this issue, please do the following:

1.- Move the wrong pcProperties file (located in /opt/CA/SharedComponents/CA Business Intelligence/apache-tomcat/bin) out of the CABI installation folder and sub-folders
2.- Restart CABI so that it picks up the correct pcProperties file

This should address the sync issue otherwise please contact Broadcom Support.

Additional Information

CABI Data Source synchronization fails in Performance Management
https://knowledge.broadcom.com/external/article?articleId=205250