Automic AS400 agent doesn't start

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Article ID: 209652

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

We are not able to execute batch via CA Automic, the agent has status MSGW and show the following dump message:

Maximum number of records reached for file QPSRVDMP. (C ,R NOMAX 1-999999)

The Message Wait Status of the Agent Job was due to the fact that the size limit set by the MAXRCDS Parameter of  QPSRVDMP was exeeded. 

Investigation: check if the Agent's log file  contains the following message:

U02000012 Connection to Server '<ip_address>'(<ip_address):<port>' denied.
        3425 - A remote host refused an attempted connect operation
U02000010 Connection to Server '<ip_address>:<port>' terminated.
U02000072 Connection to system 'AE' initiated
Unexpected exception occured, Agent forced a trace
---------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------
Log closed
***** END OF DATA *****

Cause

There is no connectivity between the AS400 server and the AE.

Environment

Component : AUTOMATION ENGINE, Agent for AS400 / OS400

Resolution

After re-establishing the connectivity the Agent starts again.