Unable to authenticate on web services

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

When using SOAP UI app to access SOI WebService via https, the authentication does not work.  

https://localhost:7493/sam/webservice/wsdls/usm2.wsdl

 

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Cause

SOAP UI app itself needs either a keystore or cert from the app it's trying to connect to using SSL.

Resolution

Confirmed the samuser was able to authenticate by opening that url using a web browser like chrome.

This means that there's nothing wrong on the SOI side.

SOAP UI app itself needs either a keystore or cert from the app it's trying to connect to using SSL.

Use the web browser to connect to the url, export the cert to a file.

In SOAP UI -> Preference -> SSL Settings.  In the KeyStore field, browse to the cert file and click OK.

Now SOAP UI is able to connect to the SOI WebService with the cert.