Cannot send email from Spectrum OneClick console SPC-OCC:10266: The web server returned error:

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Article ID: 209613

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Updated On:

Products

CA Spectrum

Issue/Introduction

While trying to send email from the OneClick console, the customer is seeing the following error:

SPC-OCC:10266: The web server returned error:

 

Cause

OneClick Web Server runtime debug showed the following exception in the stdout.log file:

Mar 02, 2021 13:40:04.315 - com.sun.mail.util.MailConnectException: Couldn't connect to host, port: UUSNWA4U.utc.com, 25; timeout -1;
  nested exception is:
        java.net.ConnectException: Connection refused (Connection refused)

The email was being blocked by a firewall.

Environment

Release : 10.3

Component : Spectrum Core / SpectroSERVER

Resolution

Remove the firewall rule blocking communication to the mailhost.