Enforce setup fails to continue when providing EnforceReinstallationResources.zip

Products

• Data Loss Prevention
• Data Loss Prevention Enforce

Issue/Introduction

Action 18:13:56: unpackReinstallationResourcesFile.401D797E_336E_470A_B482_AFC1EA3637F4. Unpacking reinstallation resources file
MSI (s) (5C:68) [18:13:56:212]: Executing op: CustomActionSchedule(Action=unpackReinstallationResourcesFile.401D797E_336E_470A_B482_AFC1EA3637F4,ActionType=3073,Source=BinaryData,Target=unpackReinstallationResourcesFile,CustomActionData=E:\DataLossPrevention\EnforceServer\15.7\Protect;E:\Softwares\EnforceReinstallationResources.zip)
MSI (s) (5C:B8) [18:13:56:212]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI2F4.tmp, Entrypoint: unpackReinstallationResourcesFile
Process wrote to standard output:
Process wrote to standard error: java.lang.IllegalArgumentException: E:\DataLossPrevention\EnforceServer\15.7\Protect\config\CryptoMasterKey.properties is not a directory
at com.symantec.dlp.ReinstallationResourcesUtility.ZIPUtilities.extractDirectoryFromZIP(ZIPUtilities.java:43)
at com.symantec.dlp.ReinstallationResourcesUtility.ReinstallationResourcesUtility.importReinstallationResources(ReinstallationResourcesUtility.java:79)
at com.symantec.dlp.ReinstallationResourcesUtility.ReinstallationResourcesUtility.main(ReinstallationResourcesUtility.java:162)

 

Error unpacking reinstallation resources file: ReinstallationResourcesUtility returned exit code -1
MSI (s) (5C!6C) [18:13:59:945]: Note: 1: 2205 2: 3: Error
MSI (s) (5C!6C) [18:13:59:945]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (5C!6C) [18:13:59:945]: Product: Symantec Data Loss Prevention 15.7 Enforce Server -- Error unpacking reinstallation resources file: ReinstallationResourcesUtility returned exit code -1

 

CustomAction unpackReinstallationResourcesFile.401D797E_336E_470A_B482_AFC1EA3637F4 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 18:13:59: InstallFinalize. Return value 3.
MSI (s) (5C:68) [18:13:59:961]: Note: 1: 2265 2: 3: -2147287035

Environment

DLP 15.x

Cause

The EnforceReinstallationResources.zip file was constructed manually or files/folders were added to it.

Resolution

The extraction process is unable to handle the zip file provided to the installer. Recreate the EnforceReinstallationResources.zip by following the upgrade guide. If you do need to manually create it, keep to the following structure and don't add multiple folders.

EnforceReinstallationResources.zip

• config
  • CryptoMasterKey.properties
  • EncryptedPropertiesFilesEncryptionKey.key
• keystore
  • (bunch of .jks files)

 

Additional Information

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