LDAPSync - newly created users don't see Release Automation perspective in AWI

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

When launching LDAP Sync 2.3.x to add some new users into AE and CDA, the user is not created in CDA so the Release Automation perspective is not visible in AWI.

No errors appear in LDAPSync log neither on CDA log.

Cause

LDAPSync 2.3.x does not create the user in CDA when the userDomain value is set in lowercase.

Environment

Release : 12.3

Component :LDAPSync 

Component version: 2.3.0 and 2.3.1

Resolution

Workaround:

Edit defaults.xml and set the userDomain value in Uppercase, as below:

<AE userDomain="YOURDOMAIN" autoDeactivateUsers="true"/>

Then relaunch again LDAPSync, it will create the user in CDA this time so the Release Automation Perspective will be displayed now.

Solution:

Update to a fix version listed below or a newer version if available.

Fix version:

Component: LDAPSync

LDAPSync 2.3.2 - scheduled release July 2021