Issue:
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Conflict Analysis is giving below error "chg::find_new_schedule_c(895) - Error 1: process_conflicts_0(896) - Error: 'AHD04199:An unexpected Database error occurred. Contact your administrator." if data partition is set as: (affected_contact = @root.id and category.sym not like '%Add%') or category.sym like '%Move%'
Environmental Details:
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USRD 17.2 RU 11/RU12 /Windows
Steps:
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1. Open Data Partition "Service Desk Analyst" for editing
2. Create a new DP Constraint.
Type: View
Table: Change_Request
Constraint: (affected_contact = @root.id and category.sym not like '%Add%') or category.sym like '%Move%'
3. Create few CO's with same CI's ex: test.
4. From Scheduler tab -> schedule same slot for all 3 CO's
5. The Change Conflict will be created
6. Now click on Conflicts tab -> Conflict Analysis and below error will be displayed
7. Without the data partition the error is not seen.
Release : 17.2
Component : SERVICE DESK MANAGER
This is a known defect and is currently under investigation by Engineering team with defect id - DE59817.
Kindly raise a case with support to know the status of Defect.