When using the Approvals App in CA Service Desk Manager (CA SDM) Mobile Enabler, no CA Process Automation Manager (CA PAM) Approval Tasks appear
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When using the Approvals App in CA Service Desk Manager (CA SDM) Mobile Enabler, no CA Process Automation Manager (CA PAM) Approval Tasks appear

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Article ID: 20952

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

  1. Verify that the Approval Tasks do appear using CA PAM's native client/browser interface
  2. Check CA SDM's approve.log file from CA SDM log directory (NX_ROOT\LOG) for errors like:

    ERROR ITPAMProxy 175 ERROR: ITPAM(http://myITPAMserver:8080/itpam/soap) Connection failure reason(Invalid user/password or token.)
    This error indicates that the credentials used to access the Approvals App is not the same credentials to login to CA PAM.
    The Approvals App -> PAM integration requires the same credentials to be used for CA SDM and CA PAM.
    If they are different, the Approval Apps -> PAM integration does not display the Approval tasks within the Mobile Enabler Approvals App.

Environment

Release:
Component: ARGIS