When using the Approvals App in CA Service Desk Manager (CA SDM) Mobile Enabler, no CA Process Automation Manager (CA PAM) Approval Tasks appear
Article ID: 20952
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Verify that the Approval Tasks do appear using CA PAM's native client/browser interface
Check CA SDM's approve.log file from CA SDM log directory (NX_ROOT\LOG) for errors like:
ERROR ITPAMProxy 175 ERROR: ITPAM(http://myITPAMserver:8080/itpam/soap) Connection failure reason(Invalid user/password or token.) This error indicates that the credentials used to access the Approvals App is not the same credentials to login to CA PAM. The Approvals App -> PAM integration requires the same credentials to be used for CA SDM and CA PAM. If they are different, the Approval Apps -> PAM integration does not display the Approval tasks within the Mobile Enabler Approvals App.