Full report generation under Report Generation Services remain High in System Status page and queue size does not appear to decrease

Products

• CA Performance Management - Usage and Administration

Issue/Introduction

Full report generation under Report Generation Services remain High in System Status page and queue size does not appear to decrease.

We see this exception in DM logs when sending an email:

    INFO   | jvm 2    | YYYY/MM/DD HH:MM:SS | Exception in thread "EmailJobTaskThreadPool-Thread-77" org.springframework.context.NoSuchMessageException: No message found under code 'email.job.failure.to.send.email' for locale 'en_US'.
    INFO   | jvm 2    | YYYY/MM/DD HH:MM:SS |     at org.springframework.context.support.AbstractMessageSource.getMessage(AbstractMessageSource.java:155)
    INFO   | jvm 2    | YYYY/MM/DD HH:MM:SS |     at com.ca.im.portal.dm.scheduling.email.EmailJobTask.run(EmailJobTask.java:262)
    INFO   | jvm 2    | YYYY/MM/DD HH:MM:SS |     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    INFO   | jvm 2    | YYYY/MM/DD HH:MM:SS |     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    INFO   | jvm 2    | YYYY/MM/DD HH:MM:SS |     at java.lang.Thread.run(Thread.java:748)

Cause

Defect: DE495327

Environment

Release : 20.2

Component : IM Reporting / Admin / Configuration

Resolution

Defect DE495327 is currently under investigation by Engineering.

Additional Information

Workaround:

Navigate to:

http://<CAPC>:8181/pc/center/admin/debug/attrs

Change:

PDF.Full.Max.Concurrent to 2

This will cause the system to generate two new threads and start processing the report queue.

Once the queue is processed, set this back to 1.