UIM Alerts not going to spectrum after upgrade to 20.3.1

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Article ID: 209473

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Updated On:

Products

DX Infrastructure Management CA Spectrum

Issue/Introduction

Spectrum gateway probe configured to work  with the spectrum application,

stopped sending  alerts from UIM  to spectrum application

after UIM upgrade to version 20.3.1

 

 

Environment

UIM Version 20.3.1

Spectrum is version 10.4.0

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

 The Niscache of the spectrum gateway probes robot and the cache of the probe was cleared and all alerts deleted from uim, this resolved the issue.

Reference this kb for cache cleaning https://knowledge.broadcom.com/external/article/9570/how-to-clean-niscache-folder-on-all-acti.html