Spectrum Installation on Linux fails with SPC-INT-20031 error

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Article ID: 209425

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Updated On:

Products

CA Spectrum

Issue/Introduction

The SPECTRUM upgraded failed with SPC-INT-20031 error using the local administration service account to do the install (screenshot).

 

Cause

The owner parameter in the $SPECROOT/.installrc was set to a local admin user that no longer existed. This was the cause of the failure.

Environment

Release : DX NetOps Spectrum 20.2

Component : INSTALL AND SETUP

Resolution

Open the $SPECROOT/.installrc file on the SpectroSERVER

Change the "OWNER" parameter to a valid local administrator user, save the file and start the install.