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Missing prerequisite SO11629 applying Datacom maintenance via CSM

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Article ID: 209405

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Updated On:

Products

DATACOM - AD Datacom

Issue/Introduction

Trying to apply all the available maintenance on Datacom/AD 15.1 via Chorus Software Manager (CSM) but the task fails because of this error:

SMP/E APPLY CHECK has just discovered that there are missing maintenance prerequisites: SO11629.
Add the missing prerequisites to the software catalog, or receive them in the SMP/E environment. Then repeat the action. 

 

 

Environment

Release : 15.1

Component : Datacom

Resolution

  1. Login to your CA CSM
  2. Click Products tab, under Actions on left, click Show License Keys
  3. Click Update Keys and Yes confirm you want to update the license keys
  4. Click Refresh Site IDs and then click Close
  5. Click Products tab, under Actions on left and click Update Complete Product List
  6. Click the Products tab, find CA DATACOM/AD and right-click on the release 15.1 and select Update Product Release and the task will download all the missing maintenance product packages that are available into your CA CSM Software Catalog
  7. Click the SMP/E tab, select your CA Datacom/AD 15.1 CSI and click Maintenance
  8. Select the desired maintenance and click Apply