Process not starting when document is moved

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Article ID: 209386

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Process is not starting when a document is moved to a different folder. 

STEPS TO REPRODUCE: 

  1. Create a new process.
    • Administration => Data Administration => Processes => New
  2. Select "thisDocument", in the Objects tab, so the process is associated to the Document.
  3. Select the option "Auto-start", start event "Create and Update".
  4. Set an option to start the process when the Document Folder is changed
    • Start Condition for Update ( Document Folder ID != Document Folder ID [Previous Value] )
  5. On a project, Go to Collaboration => Documents.
  6. Create some folders.
    • Actions => New Folder.
  7. Add one document to one of the folders.
    • Actions => Add Documents.
  8. The process with be triggered, as it is triggering when a document is created or updated.
  9. Move the document to a different folder.
    • Select the Document => Actions => Move => Select the folder => Move.
  10. The document is moved to the new folder.

Expected Results: An instance of the process is triggered, as the document folder ID is changing.
Actual Results: No instance(s) of the processes are triggered when the document is moved to a different folder.

Cause

This is caused by Defect ID DE59910

Environment

Clarity 15.9.1

Resolution

Fixed in Clarity 15.9.2