Tenant and Domain information coming as null in the system status page in Netops portal

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Article ID: 209347

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

IP Domain and Tenant are showing up as NULL in the status for NFA in NetOps Portal.

Recently upgraded to 20.2.3. IP domain is already assigned to the harvestor in NFA but sill showing up as NULL in NetOps

Environment

Release : 20.2

NetOps 20.2.3

NFA  10.0.4

Component : NETWORK FLOW ANALYSIS CAPC/NPC

Resolution

Please check below use case 

1. HarvesterID is set to 0 in the harvester_status table.

This will occur only in upgrade cases, as the harvesterID is a newly added field in the above table.

To resolve the above problem can delete the entries from the harvester_status table and restart the watchdog service on the NFA console server 

1. create table harvester_status_bkp as select * from harvester_status;

2. delete from harvester_status;

3. restart the NetQos Reporter/Analyzer Watchdog service.

4. Check if the issue is resolved.

 

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