Agent CPU utilization % 0-1 instead 0-100

Products

• CA Application Performance Management SaaS

Issue/Introduction

The CPU metrics is only displaying 0-1 for % and it should display 0 - 100% for percentage. This results in alerts with 0 value and confuses the receiver as why are they getting a alert for zero when actuality it is.95 for example.

 

There seems to be problem with how the cpu is being reported which results in 0 value alerts on thresholds breaches. So, if we can fix the cpu issue we should resolve the alert presentation issue.

 

 

Environment

Release : SAAS

Component : APM SAAS ENTERPRISE

Resolution

CPU:Utilization % (process) may be lower than expected. The reason for this being that it is an average of the CPU sample data points during the reporting time period.

The result may be what looks like a low value because most data points are not high enough.

To see what is going on, enable Min/Max to check the Max sample #, and check count.