JOBS against certain agents take 2 minutes longer to finish then expected runtime

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Article ID: 209307

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

When executing JOBS against a new Agent (or an agent with modifications to the operating system) runtimes begin to take 2 minutes longer than expected. Note: 2 minutes may be different depending on environment.

Cause

The Agent messenger is unable to complete communications with either the Agent, or the Automation Engine and is encountering an OS-level timeout. 

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

Check that no firewalls or other items are causing a communication issue.
If a netstat -an is ran and shows the messenger in SYNC_WAIT, or SYN_SENT the communication issue will be between the two listed IP addresses.