Custom Data Classes Names showing as GUID Instead of its Actual Name

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Article ID: 209303

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

The customer mentioned that when he looks at some custom data classes, rather than seeing the actual data class name in the tree view, he sees its GUID as name. However, the name is actually there in the actual main panel and also when he clicks on that data class it shows the name but goes back to the GUID if he browses away and come back.

The User that created these custom data classes in the past belonged to a custom security roles (they have cloned Symantec Administrators). 

 

 

Environment

ITMS 8.5

Resolution

  1. Export the affected data class (select data class>Right-click>Export)
  2. Edit the XML with a text editor (like Notepad++). Remove any User section and just leave the "Symantec Administrators" section.



  3. Re-importing this data class XML back. Reload the Console tree.

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